| Who | What | Where | When* |
| Student | Files Formal Complaint; if student plans to be assisted by a representative, provides written notice as to representative’s name and whether the representative is an attorney | Chief Academic Officer (CAO) | Within 30 days of the alleged conduct |
| CAO | Forwards complaint | (1) To designated investigator; | Within 5 days of receipt of complaint |
| Department/Unit Head | Files written answer to charges | With designated investigator(s) | Within 10 days of receipt of grievance |
| Investigator(s) | Examines circumstances of charge and reports findings | CAO | Within 30 days of the Vice Chancellor’s initial receipt of the grievance |
| Student | Presents Written Request for Formal Hearing; indicates preference for Hearing Officer or Committee | To CAO | Within 10 days of receipt of investigator'(s) report |
| CAO | Arranges for an impartial hearing by the Hearing Officer or Committee | Campus location or Zoom | Within 30 days of the student’s request for hearing. |
| CAO | Notifies grievant and Department or Unit Head of the hearing time and place | Personally | 15 days before hearing date |
| Each party | Exchanges evidence | To be agreed upon | No later than 7 days before the hearing |
| Hearing Officer or Committee | Reports findings; makes recommendations | CAO | Within 30 days after hearing |
| CAO | Makes decision based on the recommendation of the Hearing entity for appropriate remedy if a violation has been found | (1) To both parties and their representatives, if any; | Within 15 days of receipt of the report from the hearing entity. |
| Student | Files appeal | To Chief Executive (CEO) | Within 30 days from the date of the decision |
| CAO | Retains record of grievance hearing records | CAO | 5 years after the end of the academic year in which the grievance is closed. |