• How did you like taking this class.  What would you change?  What device did you use and where were you when you were in class.  Feel free to add any comments that could help us improve the class for others.

    Thank You!!

  • David Joyce MD, MBA replied to the topic in the forum Omar Zalatimo 6 years, 4 months ago

    My leadership style throughout my professional career was relatively authoritarian,  especially when I was in the OR.  I truly believed if everyone did exactly as I wanted, the patient would have the best outcome.  Granted, occasionally mistakes did happen but they were well within the realm of common occurrences.  The thing is, when I look bac…[Read more]

  • I know this has not much to do with leadership but I do love dog cartoons.  We all lead in some facets of our lives.  How would you characterize your present leadership style?

  • I have heard this from several patients before and after having surgery.  All of the patients who had surgery felt they had waited too long.  They put up with terrible pain for too long.  I know many physicians use this as a factor to know when the patient is ready for surgery.  Is this an effective tool or does it just delay the inevitable?  Do y…[Read more]

  • David Joyce MD, MBA started the topic in the forum 6 years, 4 months ago

    How is improvement approached in your organization?  How are problems solved?  Come back to the forum after you finish the course and add a comment about how you think you can now approach improvement in your organization.

  • Great point Rob

    When I first started doing this, as a physician I was uncomfortable with projections.  I like data driven, peer reviewed, solid facts.  In business, when looking at strategy, and a capital purchase is the implementation of a strategy, moving from qualitative ( we need this thing because it will help our patients) to quantitative (…[Read more]

  • David Joyce MD, MBA replied to the topic in the forum Omar Zalatimo 6 years, 4 months ago

    Rob, this is a great insight that will truly help those behind you.  Organizations of all shapes and sizes have relied on the “Take is as is” or “That is a small point, don’t worry about it” as a negotiating tool.  Both of these are illustrated in the presentation.  The practice was charging back malpractice insurance even though the co…[Read more]

  • David Joyce MD, MBA replied to the topic in the forum Omar Zalatimo 6 years, 4 months ago

    Those, Aug and Sept,  are actually very good months to look at.  Let’s look at adjustments.  Those are the discounts from the charged amount that are calculated based on fee schedules for different payers.  The August charges is lower than Sept, but the adjustment amount is higher.  Usually payer mix is relatively consistent, why the much high…[Read more]

  • David Joyce MD, MBA replied to the topic in the forum Omar Zalatimo 6 years, 5 months ago

    Another example of old style medicine screwing up a current medical practice.  I know a radiation oncologists in a 3 person group within a 13 person radiology group.   When the radiologists were making more money that the radiation oncologists the radiologists insisted on making them a separate cost center, segregate the revenue cycle, live off wh…[Read more]

  • David Joyce MD, MBA replied to the topic in the forum Omar Zalatimo 6 years, 5 months ago

    Sabir, this is one of the best posts in the entire program.  It is pretty amazing what we do to each other.  Why?  I think the overwhelming response is that we do not know any other way.  Another may be too much attention on short term goals.  The hire is the key, not how long they last or how they feel about their job a year later.  As physi…[Read more]

  • Sabir Taj, MD replied to the topic in the forum Omar Zalatimo 6 years, 5 months ago

    Job interviewing and buying a car gives me the same nauseous, viceral feeling. I don’t like either, and that is because both processes have involved tactics that I was not accustomed to. My very first professional job did not have much negotiating. I got a phone call from a non-md who did the hiring; a woman who I later found out did all the…[Read more]

  • Sabir Taj, MD replied to the topic in the forum Omar Zalatimo 6 years, 5 months ago

    Most frustrating, time consuming problem in my practice is non-unified, unequal productivity allotment. As a private group, the mantra is always, equal work and equal pay. But, t when it comes to counting RVU vs time spent for “work” there seems to be a huge discrepancy. This comes from the non-unity of the group, the us vs them, diagnostic vs IR.…[Read more]

  • David Joyce MD, MBA replied to the topic in the forum Omar Zalatimo 6 years, 5 months ago

    Hi Stephen, thanks for the contribution.  I find that practice improvement and strategy get mixed up all the time.  Improvement technique does not work so well when you are dealing with a strategy issue.  Improvement takes an inefficient process and changes it to fulfill the original goal of that process.  Strategy looks at a problem and dev…[Read more]

  • Please take a second to share an experience, opinion, or attitude about the subject of sleep. 

    • How important is it to your job?
    • How well do you understand its importance?
    • In the world of transportation what is the significance of sleep apnea?
    • Do you feel you have enough knowledge about sleep apnea to maintain good health?

    Sharing your…[Read more]

  • David Joyce MD, MBA started the topic in the forum 6 years, 6 months ago


    Please share an experience of a patient handoff that went well or one that went not so well.  For the less than optimal handoffs, what could have been done to improve?

  • David Joyce MD, MBA replied to the topic in the forum Omar Zalatimo 6 years, 6 months ago

    So true Ralph

    So much of how we organize our work in medicine is continuation of practices from long ago.  The “Rounds” as a team/meeting dynamic is something that should be unlearned.  The goal is to learn but also to provide care for a patient.  I know my rounds were often pressure cookers for the junior residents and not much learning was ac…[Read more]

  • David Joyce MD, MBA replied to the topic in the forum Omar Zalatimo 6 years, 6 months ago

    I wanted to comment on the mentoring aspect of your contribution.  Mentoring has to be a formalized process.  The selection of a mentor is individualized but everything else is by the book.  You meet every 3 months in the first year, set a specific meeting time (no longer than 1 hour), have it be in the office of the mentor.  The mentor should can…[Read more]

  • David Joyce MD, MBA replied to the topic in the forum Omar Zalatimo 6 years, 6 months ago

    Thanks Omar

    It really is amazing at the lack of decision making technique we use in some of the most important decisions in our career.  Simple strategy planning techniques can help on both ends of the hiring equation.  For the employer, what is the state of our practice (SWOT)?  What is our mission, vision?  Who do we need to hire to move for…[Read more]

  • David Joyce MD, MBA replied to the topic in the forum Omar Zalatimo 6 years, 6 months ago

    Be careful here.  You have already jumped to the solution before you understand the problem.  You may be expending resources determining that you have a perfectly functional phone system.  First assess the Problem itself, how big a problem is it.  Often time perception and reality do not match up.  Maybe that should be most of the time.  You don’t…[Read more]

  • David Joyce MD, MBA replied to the topic in the forum Omar Zalatimo 6 years, 6 months ago

    I get your point Joe.  You are trying to do idea generation and then ranking all in one session.  It will seem a bit rushed to all.  It might be better to subdivide the meeting.  Part a is idea generation.  Part B is consideration of project logistics.  Part C is something else.  Next meeting Part A is idea ranking and decisions on which idea(s) to pursue.

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