Rob Klune M.D.

Wow, what great discussion and comments concerning leadership. People want to be lead but by someone who is concerned about them and who will go to bat for them. From what I have read you all seem to be that type of leader. One key responsibility of a great leader is to set the vision for the organization. However, once set it has to be constantly…[Read more]

You all are way ahead of the curve.  I see major parallels in your employee’s story and that of many physicians in practice today, a leadership style that places them in an unsustainable practice pattern that affects their ability to deliver quality care and ends up adversely impacting the fulfillment we all look for in our lives.  I know I am g…[Read more]

Randi, I use that phase all the time to describe physicians and business skills.  When I started business training and started knowing what I didn’t know, my head almost exploded.

As I mentioned in another reply, the Ritz Carlton, has one of the most engaged workforces in the world.  They have a 5 minute huddle every day and one person has to t…[Read more]

Randi and Betty, you both are truly physician business people.  I am interested in the person who just left.  The position may have been not so well defined so she took on as much as she wanted with not very good insight into the sustainability of the job.  We had a resident from Hopkins who went to a practice in Chicago.  He would be und…[Read more]

Imagine the Ritz Carlton Hotel Company.  They have the most engaged workforce, maybe in the world.  The employees are not paid any higher that other Marriott (partner company) employees, yet their turnover is much less and their performance much higher.  They practice “Quality Leadership” beginning with a beginning of shift huddle to in…[Read more]

What you describe is common to most organizations.  When you think of it even in very large organizations the work unit is actually relatively small.  Let’s say you work for a large medical center in a large 20 physician department.  Most of your work is being done in small teams.  OR work, team of 4 or 5.  Office works, team of 4 or 5.  Lots…[Read more]

Very insightful Piyush, in fact that is exactly what is done.  Let’s suppose there is some inherent problem in the collection process.  If you only are looking at yearly averages, if the problem arises in Feb and influences collection for 11 months, you have a major problem and many months of lost revenue.  I mean lost, never to be collected.  You…[Read more]