Brooke Klatt, RN, EMTP

Welcome to the class Reza.  I will be highly interested in your opinion on the place for business skills in rank and file physicians knowledge bank.  Your representation of a national provider group is a unique perspective.  There is a lot of viewpoints building up in the discussion boards supporting the use of business skill in daily pr…[Read more]

Great comment Dan

This almost seems like a strategy issue.  How do you respond to a decrease in cases and the accompanying reduction in revenue?  CPI and PDSA are really directed toward process.  Responding to market conditions needs strategy.  I would begin with re-examining the mission of your group and then considering the vision of what nee…[Read more]

I have a friend who I have visited on his farm in Kansas for more than 20 years.  He has had knee pain for several years and over time I had gradually noticed him doing less and less walking.  This last year it seems much worse.  At one point we were walking in a field and he caught his foot on a milo stalk, kind of like stubbing your toe, and he…[Read more]

Thanks for the comment Banda.

First thing you do is recognize the arbitrary nature of charges.  In reality it does not matter what the charge is as long as you do not use that as a standard for self pay.  You know you will never get paid the “charged” rate, but it could show up on a self pay because they have no built in discounts.   Don’t for…[Read more]

My reply to Sabir

Great comment Sabir. The think I love a business is the interdigitating quality of the skills. You will see a true consistency in financial, leadership, strategy, and improvement skills. As a provider it all begins at the patient and trying to have the best outcomes in both clinical and experience. That is why we all were…[Read more]

This came in today from Sabir on the comment section of the page.  I moved it here for the benefit of all.

“Great first video. Gave me a lot to think about. I can relate the assembly line model of car making to current health care. First, we need to see a lot of patients per day to meet financial goals, likely due to vanishing reimbursements.…[Read more]

Hi Katie.  Thanks for joining us in class.  The class is a distillation of the best parts of my MBA.  We have had over 150 students here and in Delaware and their experience will be added to what you see here.  We have a pretty diverse group so far, but you will see many of the same issues pop up as you look through the discussions.  It does…[Read more]

Hi Karin, did you know that Sabir went to Rush as well.  We haven’t had anyone from GBMC for awhile.  I am so pleased that you could join us.  I will be interested to see how effective we are using this LMS as a basis for the course.

I am also looking forward to following you progress and seeing your discussion board contributions.  This sys…[Read more]

Hi Steve, great to have you in class.  I shall be very interested to see what you think about our virtual classroom here.  This program constitutes the best parts of my MBA that are directed at issues that arise for you all who see patients every day.  Everything here is real, no fake cases or numbers.  It all has happened, the good and the bad…[Read more]

Welcome to the program Sabir.  I am quite familiar with the “Must exercise” program that you are on.  Myine is ice hockey, used to be basketball, but skating is a little easier on the body than BBall.  You are the second student in this class who went to Rush.  Do you know Katie O’Connell?  This program is a distillation of my MBA from Johns Hopk…[Read more]

Hi Omar, welcome to the class.   You may be the first neurosurgeon we have had in this program.  Interesting that you trained at Penn State Hershey.  You will find a familiar name in the second course on the section on reimbursement, Robert Harbough.  I use a quote of his.  I will leave it at that for now.  We aspire to share this program at the…[Read more]

These are great comment Piyush.  My point was to question Saturday hours as a strategy.  What are you adding/fixing that requires Saturday hours?  Pay attention to that and form strategy in a team setting including representatives of the practice that are affected by the original problem.  Saturday hours may be one of the strategies that come out…[Read more]