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Piyaporn Apivatanagul started the topic PDSA in the forum Leading Improvement Discussion Forum 8 years, 1 month ago
I have a question about PDSA case study. In the last VDO, You said we assume we know the causes when we create the survey. So how do you create a survey without being biased or wrong assumptions? Open question survey??
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Piyaporn Apivatanagul replied to the topic Start Here and Answer the Instructor Question in the forum Leading Improvement Discussion Forum 8 years, 1 month ago
For dialysis clinic phosphorus problem, I agree with Rubeen’s process. For step 3, we always blame noncompliance as a first cause. It would be interesting to see from the patient side what they think and how they think we can help. Perhaps they don’t know what we are talking about, don’t think it’s a problem, no money to afford food, lack of…[Read more]
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Piyaporn Apivatanagul replied to the topic Discussion Question in the forum Quality Leadership Discussion Forum 8 years, 4 months ago
I like the idea of theory Y. Everyone in the organization can engage and improve, strong team work. I might be wrong but theory X sounds like military order, at least from where I came from. No need for discussion, just follow orders. I don’t think they assume people are stupid though. Do I miss the point/off topic here or this does not apply ?…[Read more]
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Piyaporn Apivatanagul became a registered member 8 years, 5 months ago
