[Louis Costa]

Volume of patients in my private practice is a “keep me up at night” problem. The usual ebb and flow from month to month is expected but to have consistency is the key. We have weekly provider meetings to discuss work flow, marketing, etc.  We have utilized  patient surveys in our practice recently (both for my MOC and a payor quality incentive).  These are most always 97-98% positive.  I guess I’m not exactly certain how I’d apply other measures learned from this course to the problem…any suggestions on other approaches.

[Louis Costa]

i look at them in our practice. can’t say I completey understand.  Always a large “write off”.  Is this about 60% collection efficient?

[Louis Costa]

My fellowship was Theory X.  It worked for the director.  In hindsight, it discouraged questions (lack of acceptance to new technique etc.) and did little to foster self confidence in the fellow.  Some fellow sought additional training as they left feeling unprepared.

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