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Example: One of the issues we face in our division is empowering our patients. We see patients 4 days a week and much of clinic time is spent with pharmacist going over medications and checking pillboxes to see if they were filled correctly. Incorrectly filled pillboxes can take as much as 1 hour to correct. Think of the hours wasted if each month’s visit requires refilling the pillboxes. Simple answer: find the cause, help them do it the right way, empower the patient.
might not seem a big issue: but one pharmacist to entire clinic- bottlenecks clinic= patient dissatisfaction
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We do not have access to such information for our section, which operates much differently than all other divisions. We are primarily Medicare reimbursements with little private payers. I feel that our administration doss not understand it the way they should. Areas of revu income are not seem as part of profit margin, and therefore portrays a climate of losing money more gains.
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My role as a physician is to provide the best possible care to my patients. However, when working for a system where 99% decisions are made at the top while at the same time pretending to engage employees via surveys only result in workers who feel that their input is not valued. This can result in “just doing my job”‘mentality.
When a theory X style exist, workers may seem “less intelligent ” as the previous participant implied. Give such an employee an opportunity to be engaged and he/she has much to contribute.
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