Velma Scantlebury

I am not sure if this is the leadership discussion (last one post PDSA).  It seems I replied to this already?

Example: One of the issues we face in our division is empowering our patients. We see patients 4  days a week and much of clinic time is spent with pharmacist going over medications and checking pillboxes to see if they were filled correctly.  Incorrectly filled pillboxes can take as much as 1 hour to correct. Think of the hours wasted if each m…[Read more]

We do not have access to such information for our section, which operates much differently than all other divisions. We are primarily Medicare reimbursements with little private payers. I feel that our administration doss not understand it the way they should. Areas of revu income are not seem as part of  profit margin, and therefore  portrays a c…[Read more]

My role as a physician is to provide the best possible care to my patients. However, when working for a system where 99% decisions are made at the top while at the same time pretending to engage employees via surveys only result in workers who feel that their input is not valued. This can result in “just doing my job”‘mentality.

When a theory X…[Read more]